Privacy Policy

1. Introduction

Zaviora Digital ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zavioradigital.com or engage our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and company name provided via our contact form or during project onboarding.
• Usage data — IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our site.
• Communications — messages, emails, and other correspondence you send us.
• Project data — information you share with us in the course of delivering our services.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and deliver the services you request.
• Send project updates, invoices, and service-related communications.
• Improve our website, services, and user experience.
• Comply with legal obligations and enforce our agreements.
• Send marketing communications where you have given consent (you may opt out at any time).

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate interests (e.g. improving our services), and your consent where explicitly given.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Essential cookies required for the site to function cannot be disabled.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers — trusted third parties who assist in operating our website and delivering services (e.g. hosting, analytics, payment processors), bound by confidentiality obligations.
• Legal authorities — where required by law or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

7. International Transfers

Zaviora Digital operates globally. Your data may be transferred to and processed in countries outside your own. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Project data is typically retained for 7 years for accounting and legal purposes.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

10. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: